This is a remote position.
Our client is looking for anAdministrative Virtual AssistantThey operate in a service-based industry and have continued to grow in recent years by strengthening operational processes and delivering reliable, customer-focused support across their markets.
This role supports daily operations by handling customer communications, scheduling, and administrative coordination. The ideal candidate is organized, friendly, detail-oriented, and comfortable managing multiple priorities while serving as a key point of contact for customers and internal teams.
Responsibilities
- Handle inbound customer calls, texts, and emails, providing clear, professional, and friendly support.
- Contact warm leads to follow up on service requests and appointment availability.
- Schedule and reschedule service appointments, coordinating closely with the service team.
- Update schedules as changes occur and proactively communicate adjustments to customers and technicians.
- Act as a liaison between customers, service crews, and vendors to ensure smooth coordination.
- Review invoices and estimates for accuracy and organization.
- Maintain orderly digital files and administrative records.
- Assist with weekly reporting and tracking of key operational numbers.
- Support general office administration tasks to keep operations running efficiently.
Requirements
- Previous experience in customer service, administrative support, or virtual assistant roles.
- Strong verbal and written English communication skills.
- Comfort handling phone-based customer interactions, including warm leads and inbound calls.
- Excellent organizational skills and attention to detail.
- Ability to multitask and manage changing priorities.
- Confidence using scheduling systems, CRMs, and office productivity tools.
Qualifications
- Experience in service-based or operations-focused environments.
- Familiarity with appointment scheduling and customer coordination.
- Strong problem-solving skills and a calm, patient approach to customer interactions.
- Ability to work independently while collaborating with a remote team.
Benefits
•
Full-time position
•
100% remote
•
Stable, long-term opportunity
- Hands-on role with visibility into operations and customer experience
Originally posted on Himalayas
Time-zone restrictions (UTC offsets): -10, -9, -8, -7, -6, -5, 14