This is a remote position.
The Customer Support Representative serves as a vital point of contact for Quest Aviation’s clients—ensuring clear communication, timely assistance, and exceptional service throughout their journey. This role involves responding to inquiries, managing booking-related requests, coordinating with internal departments (like Operations, Dispatch, and Billing), and delivering a smooth and reassuring client experience every time.
Key Responsibilities
- Client Communication: Engage professionally via phone, email, and chat to assist with booking inquiries, service details, status updates, and general client support.
- Order Coordination: Facilitate the booking process by liaising with operations and maintenance teams, confirming flight details, and updating clients promptly on their schedule.
- Issue Resolution: Address and resolve client concerns with urgency—coordinating any necessary actions with internal staff to correct booking or service issues swiftly.
- Administrative Support: Accurately document client interactions and relevant information in internal systems and contribute to organized customer records.
- Feedback & Continuous Improvement: Gather client feedback, track recurring themes, and collaborate with managers to enhance customer service processes and elevate overall satisfaction.
- Cross-Team Collaboration: Work with internal teams to ensure seamless communication across departments and timely client updates.
Requirements
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Communications, Hospitality, or related field is a plus.
- Prior experience in customer service or client-facing roles—aviation, travel, or logistics industry familiarity preferred.
- Excellent communication skills (verbal and written), with a strong emphasis on empathy and professionalism.
- Highly organized, detail-oriented, and adept at multitasking in high-energy environments.
- Proficient in standard office and communication tools; experience with CRM or client-relationship systems is beneficial.
- A collaborative, resilient team player who thrives under pressure and adapts quickly to changing priorities.
Benefits
- Competitive Compensation: Salary aligned with experience and industry standards.
- Health & Wellness Benefits: Employer-sponsored medical, dental, and vision coverage options to support your personal well-being.
- Retirement Planning: 401(k) plan with employer contributions to assist you in building for the future.
- Paid Time Off (PTO): Generous PTO allowing for vacation, personal days, and paid holidays to support work-life balance.
- Development & Training: Access to customer service training, aviation industry workshops, and professional growth opportunities.
- Flexible Scheduling: Supportive work arrangements with flexibility for
Originally posted on Himalayas
Time-zone restrictions (UTC offsets): -10, -9, -8, -7, -6, -5, 14