This is a remote position.
Our client is looking for a Customer Support / IT Administrative Assistant – a full-time, 100% remote role supporting a growth-oriented IT services firm. They are a dynamic player in the IT services sector with over a decade of experience enabling clients with technical infrastructure, and recently expanded their service model and client portfolio in key U.S. markets
Responsibilities
- Act as the first point of contact for end-clients: answer incoming calls, emails or chats, collect required information and generate service tickets in the CRM system.
- Deliver top-tier customer service by handling customer inquiries and interactions via phone, email or chat with professionalism and clarity.
- Coordinate and manage scheduling tasks: arrange appointments, meetings and dispatch jobs to the technical team as needed.
- Maintain precise records including service tickets, client details and internal communications, ensuring all entries are accurate and up to date.
- Manage multiple requests simultaneously, prioritising tasks for efficiency while maintaining high standards of quality.
Requirements
- Previous experience in customer service, dispatch or administrative support, ideally within an IT service provider (MSP) environment.
- Bilingual communication skills: excellent written and verbal command of both English and Spanish.
- Technical comfort with PSA tools (experience using ConnectWise is a plus) and the Microsoft 365 suite.
- Strong attention to detail: able to juggle and prioritise multiple tasks, ensuring deadlines are met without sacrificing quality.
- Problem-solving aptitude: able to identify issues promptly and escalate them appropriately when needed.
Qualifications
- Able to work independently as a self-starter with minimal supervision.
- Well-organised and adaptable, comfortable working in a fast-paced, evolving environment.
- Professional demeanour: committed to delivering exceptional service and fostering strong client relationships.
- Available to work full-time in a remote environment, aligned with the team’s time-zones and business hours.
Benefits
• Full-time, 100% remote position.
- An opportunity to join a high-growth IT-services organisation with a collaborative culture and strong client focus.
- Supportive and collaborative team culture.
- Exposure to cutting-edge IT tools and processes.
Originally posted on Himalayas
Time-zone restrictions (UTC offsets): -10, -9, -8, -7, -6, -5, 14