This is a remote position.
Hiring:Calling Agent - Engagement & Feedback(Part-Time | Remote)
Position Details
Employment Status:Part-time Work Roster- Tuesday to Saturday (Flexible Schedule | US Time Zone) Location:Remote Experience Requirements:Minimum 3 years in a client-facing or appointment setting/survey role Start Date:ASAP
About the Role
Remote Office is looking for a detail-oriented Calling Agent - Engagement & Feedbackto support one of our trusted clients. This role is more than just setting appointments—it’s about building rapport, understanding the client’s product and values, and conducting high-quality survey calls to gather insightful feedback from existing customers.
Key Responsibilities
• Conduct Client Surveys: Engage with existing clients via phone to conduct surveys, ensuring you gather valuable feedback aligned with business goals.
• Understand the Product: Develop a solid understanding of the client’s offerings to conduct informed and meaningful conversations.
• Ensure Data Accuracy: Accurately document client responses and feedback with high attention to detail.
• Database Management: Use Excel or similar tools to maintain, organize, and update call records and survey data.
• Communicate Effectively: Maintain professional, clear, and warm communication at all times—with great tonality and listening skills.
• Maintain Call Logs: Record all client interactions, outcomes, and notes in a structured and organized format.
• Follow-Up as Needed: Ensure follow-up surveys or clarifications are scheduled appropriately.
• Support Process Improvement: Share insights from client conversations with internal teams to help improve the client experience.
Requirements
- 3+ years of experience in appointment setting, client communications, or survey-based roles
- Strong verbal and written communication skills
- Excellent phone etiquette and a confident, friendly speaking tone
- Exceptional listening and documentation skills
- Comfortable using Excel and managing large volumes of client data
- Highly organised, detail-oriented, and results-driven
- Experience working in US time zones preferred
Why Join Remote Office?
- Long-term role with a stable, growing Australian client
- Flexible work hours within the US time zone
- A supportive, remote-first work environment
- Competitive compensation
- Collaborate with international teams and expand your global experience
Originally posted on Himalayas
Time-zone restrictions (UTC offsets): -10, -9, -8, -7, -6, -5, 14