This is a remote position.
Role Overview:.
We are seeking a highly skilled Salesforce Consultant to deliver professional technical services for an upcoming client engagement. This is a fractional, contract role focused on integrating Amazon Connect with Salesforce Voice/Service Cloud Voice to enhance the contact center and agent experience.
Scope of Work
• Architecture & Configuration:Lead assessments and provide hands-on configuration of Salesforce Voice (Service Cloud Voice) and Amazon Connect.
• Integration & Development:Support development work involving Lambda, APIs, and event-driven integrations to bridge Salesforce and Amazon Connect.
• Support & Optimization:Provide troubleshooting, testing, UAT assistance, and deployment support for scheduled go-lives.
• Knowledge Transfer:Deliver comprehensive documentation and knowledge transfer to the client team.
Requirements & Logistics
• Experience:Proven expertise in Salesforce (Sales/Service Cloud) and Amazon Connect integration.
• Commitment:Fractional, as-needed engagement.
• Capacity:Up to 20 hours per week (ceiling).
• Total Work Order:Approximately 160 hours over 2 to 2.5 months.
• Location:USA, Remote.
Originally posted on Himalayas
Time-zone restrictions (UTC offsets): -10, -9, -8, -7, -6, -5, 14