The Pre-Sales Cold Caller will be responsible for receiving leads from applicants interested in this job, contacting truck owner-operators, and generating detailed profiles for each individual who answers. The Pre-Sales Cold Caller must complete a minimum of 8 profiles daily and maintain a high level of professionalism and accuracy.
Key Responsibilities
- Receive and manage leads provided by the company.
- Make outbound calls to truck drivers and owner-operators.
- Handle calls in a customer-centered and professional manner, addressing questions and concerns effectively.
- Gather necessary information to create detailed profiles.
- Ensure a minimum of 8 profiles are completed each day.
- Use CRM tools to track interactions and maintain accurate records.
- Communicate effectively with the recruitment team for seamless lead transitions.
- Ensure information collected during calls is complete and accurate.
Required Qualifications
1. Experience
- At least 1–2 years of fast-paced outbound calling and B2C sales experience.
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Experience with customer-centered call handling.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot, or similar).
- Previous experience in the trucking or logistics industry is preferred.
2. Skills
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Excellent verbal communication skills.
- Strong customer service and relationship-building skills.
- Ability to confidently conduct outbound calls and engage potential candidates.
- Strong organizational and time management abilities.
- Ability to multitask and meet daily targets.
- Attention to detail for accurate profile creation.
- Ability to work independently in a fast-paced environment.
3. Education
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High school diploma or equivalent.
- Additional training in sales or customer service is a plus.
Key Performance Indicators (KPIs)
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Complete a minimum of 8 profiles per day.
- Maintain strong accuracy with the information submitted from calls.
- Respond to leads within 24 hours of receipt.
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Maintain accurate and up-to-date CRM records.
Other Requirements
- Reliable internet and phone connection (for remote work).
- Flexibility to adapt to changing lead volumes and priorities.
- Ability to work independently and manage daily call volumes effectively.
- Strong commitment to providing a professional and customer-focused experience.
Originally posted on Himalayas
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