Join an international FX/CFD brokerage as a Japanese-speaking Customer Support Representative, supporting clients with trading accounts, platforms, and day-to-day enquiries.
What you’ll do
- Support clients with account opening and maintenance
- Handle enquiries via email, phone, and internal channels
- Provide guidance on trading platforms and services
- Troubleshoot account and MetaTrader-related issues
- Manage complaints and escalate complex cases when needed
- Liaise with internal teams to resolve customer issues
- Support selected marketing activities, including translations and events
What we’re looking for
- Fluent Japanese
- Fluent English (B2+)
- University or college degree
- Strong communication and interpersonal skills
- Good MS Office and CRM skills
- Ability to work independently and under pressure
- Previous customer support experience is an advantage
What’s offered
🌍 Fully remote | Japan
📄 B2B / Services Agreement / Freelance
📈 International FX/CFD environment 🎓 Professional learning and development
🤝 Multicultural team environment
Interested? Apply now and take the next step in your international customer support career.
Originally posted on Himalayas
Time-zone restrictions (UTC offsets): 9