- Utilize targeted prospect lists to execute a high volume of outbound calls and emails, introducing DiscountMugs.com’s branded merchandise solutions and value proposition.
- Conduct needs-based conversations with prospective clients and recommend appropriate branded product solutions.
- Generate qualified leads and schedule appointments or demos, transitioning warm opportunities to the sales team as appropriate.
- Engage both existing and prospective customers by asking insightful questions, actively listening to pain points, and clearly articulating how our products address their needs.
- Maintain a positive, confident, and professional phone presence; act as a frontline representative of the DiscountMugs.com brand.
- Work effectively in a fast-paced environment while meeting or exceeding outreach, activity, and scheduling targets.
- Accurately document all call activities, lead status, outcomes, and follow-up tasks in the CRM; provide regular performance and activity updates.
- Collaborate closely with marketing and sales to refine prospect lists, messaging, and call scripts, sharing feedback from customer interactions.
- Continuously build product and industry knowledge, adapting your approach based on feedback and handling rejection with resilience.
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- High school diploma or equivalent required.
- Proven experience in outbound calling, cold calling, telesales, B2B prospecting, or similar roles focused on generating new business.
- Exceptional verbal communication skills, including the ability to adapt to different personalities, keep conversations engaging, listen actively, ask meaningful questions, and clearly articulate value.
- Comfortable making a high volume of calls each day, handling rejection professionally, and maintaining motivation and momentum.
- Strong organizational skills with the ability to manage a pipeline, prioritize follow-up tasks, and use a CRM effectively.
- Self-motivated, energetic, and goal-oriented; you take initiative and proactively drive results.
- Team-oriented mindset combined with the ability to work independently; you monitor your own metrics and maintain a consistently positive attitude.
- Genuine, outgoing presence and confident “phone voice” (and video when needed); you believe relationships open doors and are committed to building trust with every interaction.
Preferred
- Experience in the promotional products, branded merchandise, or print-on-demand industry.
- Comfortable speaking with business decision-makers, including owners, marketing leaders, and event coordinators.
- Familiarity with outreach tools, dialers, CRM workflows, and basic data entry and analysis.
Originally posted on Himalayas
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