Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!
Location: Remote in Portugal Contract: Full-time, 12-month renewable Start Date: several start dates through June and July
About the Brand
Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its e-commerce platform through every step of their order journey.
Your Role
As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.
Your main tasks
- Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.
- Communicate with customers via phone, email, and chat.
- Ensure data security in compliance with GDPR and PCI standards.
- Escalate complex cases and follow internal procedures.
- Collaborate with logistics and financial teams.
You bring
- C2-level Swedish and higher and fluent English (C1).
- Strong communication and customer service skills.
- Detail-oriented mindset and problem-solving attitude.
- Ability to work in rotating shifts (07:00-24:00, Mon-Sun).
- Prior experience in customer support or back-office is a plus.
- EU member state ID or a valid residence card for Portugal
Originally posted on Himalayas
Time-zone restrictions (UTC offsets): 1