This is a remote position.
- Meets and exceeds guest expectations and ensures complete guest satisfaction;
- Provides guests with port and tour information;
- Distributes tour tickets and escorts tours
- Socializes with guests when time permitting
- Demonstrates genuine concern for guests’ well-being at all times
- Proactive approach to problem solving
- Assists Destination Service Manager with all administrative aspects of the tour office
- Assists with the maintenance of an updated and accurate filing system for reference;
- Responsible for sale of tours and private arrangements
- Responsible for dispatch of tour buses and private cars
- Assigns tour escorts
- Coordinates other requirements for tours (water, lunch boxes etc)
- Makes port descriptions, booking forms
- Responsible for organization of guest debarkation briefings
- Distributes internal tour information
- Performs all other duties as requested by supervisor or as listed in SOP Manual – Front Office;
- Onboard sales of tours
- Assists Destination Services Manager with the induction of new destinations staff
- Completes, participates and promotes the Signature Service Training Program
- Monitor the practical application of the Company's policy, procedures and instructions.
- Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
- Participate in crew and passenger safety drills according to instructions from ship’s command
- Complies with company safety and pollution prevention regulations;
Originally posted on Himalayas
Time-zone restrictions (UTC offsets): -10, -9, -8, -7, -6, -5, 14