This is a remote position.
Key Responsibilities
Patient Intake & Triage
- Manage inbound patient referrals through BrightTree and partner systems
- Accurately enter and verify demographic and insurance information
- Apply clinical triage protocols based on CPAP/CCM compliance metrics
- Assign patients to appropriate clinical personnel based on decision trees
Medical Data & System Management
- Reconcile patient information between EMR systems and internal platforms
- Upload daily compliance reports and maintain accurate logs
- Ensure HIPAA-compliant data handling and documentation
Reporting & Documentation
- Maintain clear, structured, and real-time documentation of all transactions
- Contribute to internal SOPs and process documentation (Playbook)
- Provide support in developing efficient workflows and compliance tracking
Operational Workflow Execution
- Process 50–80 patient referrals per day, ensuring speed and accuracy
- Manage tasks across multiple systems and tools
- Communicate effectively with internal teams for issue resolution or clarification
Required Qualifications
- 2+ years experience as a Medical Virtual Assistant or in a clinical admin role
- Strong command of Microsoft Excel and Google Sheets
- Experience with high-volume data entry and triage workflows
- Excellent written English and attention to detail
- Highly organized and capable of self-management in a remote setting
Requirements
Preferred Qualifications
- Experience in sleep therapy, CPAP/DME workflows
- Background in medical office or clinical operations (non-licensed acceptable)
- Exposure to insurance verification and intake tools
- Experience using CRMs or medical workflow platforms
- Familiarity with EMR systems (e.g., BrightTree or similar platforms)
Key Competencies
- Exceptional attention to detail and data accuracy
- Proficient in Microsoft Excel and capable of generating and interpreting reports
- Strong organizational and multitasking skills to manage high-volume workflows
- Fast learner with excellent tech adaptability across multiple platforms and systems
- Independent and process-driven work ethic, with a strong sense of accountability
- Comfortable working remotely with minimal supervision in a collaborative team environment
Benefits
Employee Benefits
- Health and Wellness: Comprehensive HMO coverage for you and your dependents.
- Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
- Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
- Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
- Government Benefits: Full support for required government benefits.
Supplemental Pay Types
- 13th Month Salary: A festive bonus to celebrate the year’s hard work.
- Overtime Pay: Compensation for your extra effort and time.
- Night Differential: Additional pay for working late hours or shifts.
- Incentives: Performance-based incentives to reward your contributions and achievements
Originally posted on Himalayas
Time-zone restrictions (UTC offsets): -10, -9, -8, -7, -6, -5, 14