ABOUT THE OPPORTUNITY
Do you thrive on creating unforgettable travel experiences and turning customer dreams into reality? As a Flight Centre Your Way Experienced Travel Consultant, you'll manage the complete customer journey from initial enquiry through to after-sales support. Working in a dynamic, customer-focused environment, you'll leverage your travel expertise, product knowledge, and sales skills to deliver outstanding service while achieving strong commercial results.
This is a remote opportunity for experienced consultants who are passionate about travel and committed to creating world-class customer experiences.
KEY RESPONSIBILITIES
- Manage customer enquiries across multiple channels, including walk-ins, telephone, and web enquiries.
- Convert travel requests and holiday packages into sales.
- Respond to customer requests within required service timeframes.
- Follow Flight Centre Business and Flight Centre Travel Group processes and procedures.
- Build and maintain strong customer relationships to drive repeat and referral business.
- Deliver exceptional customer-centric service throughout the booking journey.
- Build rapport with customers, suppliers, and internal stakeholders.
- Achieve monthly sales targets within a fast-paced environment.
- Manage all administration related to the customer journey from sale through to after-sales support.
- Match customers with destination and travel product solutions that meet their needs.
- Sell a broad range of land products and holiday options.
- Attend ongoing training and development opportunities as required.
- Support company sales objectives and product strategy initiatives.
- Deliver a seamless customer experience regardless of booking origin.
- Adapt to evolving technology and utilise multiple systems effectively.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
- Matric required.
- South African citizen.
- Minimum 5 years of Flight Centre Travel Group consulting experience (FCB).
- Proven sales and consulting track record.
- Travel experience advantageous.
- Travel qualification advantageous.
- Advanced computer literacy.
- Strong communication, administration, sales, and time management skills.
- Ability to work remotely with reliable WiFi and backup power solutions
Salary: tbaOriginally posted on Himalayas
Time-zone restrictions (UTC offsets): 2