This is a remote position.
Operations & Client Coordination Specialist
Remote | Philippines Full-Time, Php 40,000 – 50,000/month FIXED
Morning Shift (AU Time)
HMO Included
If you are a highly organized, "backbone" administrative professional who thrives on keeping a complex engine running smoothly—keep reading.
This isn’t a passive, data-entry role. This is a high-stakes coordination position for an Australian leader in essential building services. You will be the "air traffic controller" for a busy team, ensuring that every electrical, fire, and safety service is scheduled, tracked, and closed out with precision.
Why This Is a Dream Job
You’ll be working directly with an Australian owned and operated essential services business who:
- Values Filipino Talent:Has a long, successful history of working with offshore team members and treats them as core, integrated partners.
- Provides Industry Stability:Operates in the essential building services sector (Electrical, Fire, Test & Tag)—work that is always in demand.
- Communicates with Clarity:Provides clear systems and expectations—no guesswork or "fire drills."
- Invests in Your Health:Offers HMO coverage from day one to ensure you and your family are protected.
- Offers the Perfect Schedule:Work Australian business hours (early finish PHT) and get your afternoons back.
What You’ll Be Owning
This is a senior-level coordination role where you own the lifecycle of a job—from scheduling to portal compliance. You’ll take the lead on:
• AroFlo Job Management:Leading job creation via optimized schedule extracts, ensuring high-level data integrity within the system.
• Schedule & Dispatch Coordination:Managing the calendars for field technicians to ensure maximum coverage and zero missed appointments.
• Dynamic Prioritization:Amending your workflow throughout the day based on incoming client calls or shifting departmental needs.
• Client Communication & Inquiry:Responding promptly to client queries and resolving issues professionally across email, phone, and chat.
• Portal Management:Documenting and tracking job completions and ensuring specific client portals are updated in real-time.
- Operational Support:Participating in daily huddles to address priorities and providing ad-hoc support such as report generation.
Requirements
This Role Is a Great Fit If You
- Have 3–5 Years of Experience:Specifically within a trade, maintenance, or service industry environment.
- Are Detail-Obsessed:You hate "loose ends" and have a natural urge to document and track everything.
- Communicate with Authority:You can hold your own in professional conversations with Australian business owners and technicians.
- Are Tech-Savvy:You pick up new software quickly and are proficient in Microsoft 365.
- Have a "Backbone":You are comfortable following up firmly with stakeholders to ensure tasks are completed.
- Are Reliable:You are ready to start your day at 5:30 AM PHT and have a stable home-office setup.
Bonus Points If You
- Have experience in the building services, construction, or maintenance industry.
- Have worked with Australian clients previously and understand the local culture/slang.
- Have experience using Field Service Management software (e.g., Simpro, AroFlo, or ServiceM8, Tradify).
Tools You’ll Use
•
Field Service Management (FSM) Software
•
Microsoft 365 (Outlook, Teams, Excel)
•
MS Teams (Internal communication)
- Go to (external communication; phone system)
Hours, Pay, and Stability
- Full-time:40 hours per week.
- Schedule:Monday to Friday, 8:30 AM – 4:30 PM TAS (5:30 AM – 1:30 PM PHT).
- Salary:Php 40,000 – 55,000 fixed monthly rate (based on experience).
- Stability:Long-term, permanent role with a established company looking to expand their PH team.
What Success Looks LikeAfter 60–90 days
- Field technicians are arriving at sites with all necessary information and zero scheduling conflicts.
- The backlog of administrative service reports is cleared and kept up-to-date daily.
- Clients recognize you as the "go-to" person for status updates on their building services.
- The AU management team feels a significant "weight off their shoulders" regarding day-to-day coordination.
Benefits
Final Word
If you’ve ever thought:“I am a top-tier coordinator who knows how to run a tight ship—I just want a company that respects my expertise and provides a stable, long-term home.”This is that role.
Let’s build long-term success—together.
Originally posted on Himalayas
Time-zone restrictions (UTC offsets): -10, -9, -8, -7, -6, -5, 14